Refund Policy
At Nida Essentials Co., we strive to ensure every order meets our quality standards. Please read our refund policy carefully before making a purchase.
Eligibility for Refunds
Refunds are only offered in the following circumstances:
- You receive a damaged or defective product.
- You receive the wrong item.
- Your order cannot be fulfilled due to product unavailability after payment has been received.
To request a refund, please contact us within 48 hours of receiving your order and provide your order number along with clear photos of the product.
Non-Refundable Items
Refunds will not be issued for:
- Change of mind
- Incorrect size selection
- Color variations caused by screen or lighting differences
- Items that have been worn, washed, altered, or damaged after delivery
- Sale, promotional, or discounted items (unless faulty)
Refund Process
Once your request has been reviewed and approved, your refund will be processed to the original payment method used for the purchase.
Please allow 5–10 business days for the refund to appear, depending on your payment provider or bank.
Order Cancellations
Orders may be cancelled before they have been processed or shipped.
Once an order has been dispatched, it cannot be cancelled and will be subject to our Return & Exchange Policy.