Exchange and Return Policy

Once you receive your order, please take pictures of the package, the invoice and any incorrect/damaged items and submit them to us. This will assist us in resolving your complaint in a timely manner.

NOTE: We currently do not offer exchanges or returns on international orders.

Orders dispatched or processed cannot be cancelled or edited.

In case of a quality issue identified while dispatching the order, Nida Essentials Co. will remove the concerned items from your original order. Refund will only be processed for items excluded from the order, not the entire value of the order.

If the customer refuses to accept the order at the time of delivery, Nida Essentials Co. is not liable to refund or compensate for the order amount.

If the Parcel is on hold by the Customs department of the shipping country, the customer is liable to provide all relevant and required documentation to the authorities. Nida Essentials Co. is not liable to refund the amount in case of non-clearance of the Parcel.