FAQs

1. How can I place an order?

Once you have added all your desired items to your shopping cart, follow these instructions:

• Click on the “Shopping Bag” icon and proceed to Checkout
• Enter all your required contact, shipping, and billing information
• Click on “Continue to Payment” and select your preferred payment method
• Click on ‘Complete Order’ and check your WhatsApp for an order confirmation

2. Can I place an order on call?

Yes, you can place your order by calling us at +971(0) 56 8420011 and providing the article name and size/colour variant of the product you want to purchase.

3. How can I review my order after I have placed it?

After placing your order, you will receive an Order Confirmation message on WhatsApp. If you do not receive it, contact our customer service team at +971(0) 56 8420011 to confirm order status.

4. Can I add items or make changes to an existing order?

You can contact our Customer Service at +971(0) 56 8420011 to request changes to your order within 24 hours of order placement, given that the order has not been processed.

5. Can I cancel my order?

Customers can cancel orders at any time before the order has been processed. If the order has been processed, order cancellation won’t be possible. If the customer refuses to accept the order at the time of delivery, Nida Essentials Co. is not liable to refund or compensate for the order amount. Nida Essentials Co. holds the authority to cancel any order in cases such as: the item is out of stock, pricing errors, or the credit card payment is declined by the issuing financial institution.

6. Will I get a refund if my order is on hold by the customs authorities?

If the parcel is on hold by the Customs department of the shipping country, the customer is liable to provide all relevant and required documentation to the authorities. Nida Essentials Co. is not liable to refund the amount for non-clearance of the parcel.

1. Is Cash on Delivery (COD) available internationally?

We do not offer cash on delivery for international orders.

2. Is it safe to use my credit/debit card to make payments?

All payment information on our website is processed on a fully encrypted and secure platform.

3. What should I do if my payment fails?

In case of payment failure, please verify if the payment information you have entered is accurate. Please contact your bank for any further inquiries regarding payment failure.

For international customers only: If Duty, Taxes or VAT is charged at the shipping destination by International Customs according to their local Customs policy, it will be paid by the consignee/buyer. Nida Essentials Co. will not accept any returns, nor will it be responsible to pay any charges imposed by international customs, in terms of Duty / VAT.

1. What is the delivery time for a Nida Essentials Co. order?

Orders will be delivered within 7–10 working days, depending on the availability of the product. Please note that during SALE delivery time is up to 20 working days.

Orders are processed within 24 hours and are generally scheduled for delivery on the next working day. Timely delivery is subject to availability of items and payment authorizations. In certain cases, we might request for some form of payment verification or source to process the order.

2. Does the order amount include shipping charges?

Shipping charges for all orders are mentioned separately on the checkout page. The total order amount charged will include shipping charges.

3. Which couriers do you use to deliver orders?

All orders are delivered via Quiqup.

4. How many times will the courier agent attempt to deliver my order in case I am unavailable to receive it?

Our courier partners make one delivery attempt for a parcel. Kindly ensure that the address, country, and area code provided when placing an order are accurate.

1. Why is it mandatory to give personal information?

Customer information pertaining to name, card billing details and shipping addresses are necessary to process any electronic transactions via credit/debit cards. These are essential inputs into the fraud detection mechanisms.

2. Is my personal information kept secured?

Yes, you can place an order with us without any hesitation — all your personal information is secured with us. We at Nida Essentials Co. never compromise on the security of the personal details of customers.

Note: Please do not accept the parcel if it’s already opened or tampered in any way.

1. Can I exchange my order?

Currently, Nida Essentials Co. does not offer exchanges and returns for international orders.