Once you have added all your desired items to your shopping
cart, follow these instructions:

• Click on the “Shopping Bag” icon and proceed to Checkout
• Enter all required contact, shipping, and billing
  information, then select your preferred payment method.
• Click on ‘Pay Now’ and check your WhatsApp for an order
  confirmation

Yes, you can place your order by calling us at +971(0) 568420011 and providing the article name and size/color variant of the product you want to purchase.

After placing your order, you will receive an Order Confirmation message on WhatsApp. If you do not receive it, contact our customer service team at +971(0) 56 8420011 to confirm the order status.

You can contact our Customer Service at +971(0) 56 8420011 to request changes to your order within 24 hours of order placement, given that the order has not been processed.

Customers can cancel orders at any time before the order has been processed. If the order has been processed, order cancellation won’t be possible. If the customer refuses to accept the order at the time of delivery, Nida Essentials Co. is not liable to refund or compensate for the order amount. Nida Essentials Co. holds the authority to cancel any order in cases such as: the item is out of stock, pricing errors, or the credit card payment is declined by the issuing financial institution.

If the parcel is on hold by the Customs department of the shipping country, the customer is liable to provide all relevant and required documentation to the \ authorities. Nida Essentials Co. is not liable to refund the amount for non-clearance of the parcel.

We do not offer cash on delivery for international orders.

All payment information on our website is processed on a fully encrypted and secure platform.

In case of payment failure, please verify if the payment information you have entered is accurate. Please contact your bank for any further inquiries regarding payment failure.

For international customers only: If Duty, taxes, or VAT is charged at the shipping destination by International Customs according to their local Customs policy, it will be paid by the consignee/buyer. Nida
Essentials Co. will not accept any returns, nor will it be responsible for payingany charges imposed by internationalcustoms, in terms of Duty / VAT.

Orders will be delivered within 5–7 working days, depending on the availability of the product. Please note that during SALE, delivery time is up to 20 working days.

Orders are processed within 24 hours and are generally scheduled for delivery on the
next working day. Timely delivery is subject to availability of items and payment authorizations. In certain cases, we might request some form of
payment verification or source to process the order.

Shipping charges for all orders are mentioned separately on the checkout page. The total order amount charged will include shipping charges.

All orders are delivered via Quiqup.

Our courier partners make one delivery attempt for a parcel. Kindly ensure that the address, country, and area code provided when placing an order are accurate.

Customer information pertaining to name, card billing details, and shipping addresses is necessary to process any electronic transactions via credit/debit cards. These are essential inputs into the fraud detection mechanisms.

Yes, you can place an order with us without any hesitation — all your personal information is secured with us. We at Nida Essentials Co. never compromise on the security of your personal details.

Note: Please do not accept the parcel if it’s already opened or tampered in any way.

Currently, Nida Essentials Co. does not offer exchanges and returns for international orders.